''Turning chaos into clarity, by joining the dots between people and process''
I proudly create operational experiences, that turn big ideas into practical solutions.
I love Operations. I see it as a puzzle, where we can envisage the end goal and just have to work out how to get there.
And every single time, the key is finding how to join the dots between the people and the process.
Have a look at my CV and LinkedIn.
Because who knows what incredible opportunity could come my way.
I might be EXACTLY who you're looking for.
Primary Experience
Operations, Customer Experience, Workforce Planning
Secondary Experience
Community Building, Project Management, Business Development, Event Planner
Top Skills & Qualities
LinkedIn has taught me how to articulate my value in achievements and impact.
However.... I'm finding it limiting. The end result is of course impressive, but it's how I got there that ties to me specifically.
I believe in skills & qualities. They are what can be applied to various scenarios to generate the desired achievement and impact.
They are the value (in my opinion anyway!)
1
I connect people
I unlock the potential within my network, by bringing people together as a complete solution, where each member of the dream team is a perfect piece of the puzzle. I'm always in 'solution-mode', listening out for how I can support or who/what I know that is the key to making magic happen.
2
I get things done
I'm a 'doer'. I've had to learn to slow down sometimes and discover the value in planning, but overall I'm your girl if you need something getting done. I spring into action, and bring ideas to life. I'm not afraid to ruffle a few feathers and roll my sleeves up, I'm driven by achieving the end goal.
3
I adapt and learn fast
I never limit myself to what I know. In times of great discomfort and pressure, I double down on my grit and my proudest moment have come from jumping into the abyss and learning how to swim... quickly! I embrace change, I pivot and play the role that is needed. More importantly, I bring along people with me.
Mission & Values
I was today years old (1/10/25) when my friend Katy shared with me some insight on how she helps founders to implement operational structure.
She talked about Mission & Values, how every business needs a clear mission and defined values as this gives direction to everything! This is relevant to a business overall, but it's also relevant to departments, teams and individuals.
I need to define my Mission & Values. I know they're there (in my brain somewhere!) as I lead my life with consistency and I feel I have a solid foundation. But articulating them is something I need to work on.
Defined Mission & Values coming soon!
Let me tell you a story...
Once upon a time, Chapter 1 Once upon a time, there was a girl taking GCSE Spanish exams and chose the company Zara as the topic to base her end of year project on. She fell in love with the business model, and how it was breaking the mould of fashion retail. No other company valued the connection between the business and its customer as much as Zara did, and this set alight a passion and mission to rise to the top. She said 'No!' to university (to the horror of her parents and teachers), and embarked on a 9 year journey from store to store, from sales assistant, to merchandiser to manager, and finally found herself in Central London, living her dream of being part of fashion retail history. She thrives on a challenge and is always looking at what is coming next, yet one day she realised that the future wasn't so clear for her anymore, and it was time to seek something new. Chapter 2 It seems Spain plays a pivotal role in this girls career as she found herself in Barcelona, without a job and no idea what to do, but very much excited about it. Her GSCE wasn't quite enough to move away from English speaking roles, so 'To the contact center!' she went. Her management experience came in handy as she grew quickly, confidently leading teams to deliver exceptional customer service, something she knew all too well. She was one of the lucky ones, whose client was not only fun but aligned with her own values of community and connection. Once again, the time came to spread her wings, and she spent the next few years jumping from one problem to the next, always leaving it running like clockwork and nicely packaged with a big bow. She never stepped away from a challenge, quite the opposite in fact! When anyone would give her a heads up on what she was getting herself into, she would only jump harder and faster, no problem was too big or too complex for her. The world of Customer Experience and outsourcing was her playground, from operations, to new business, to support services in workforce planning, she dabbled in it all. All good things come in threes though, and in June 2025 it was time for another change. Chapter 3 Coming soon....